Please carefully read the information below.
Warranty information
How long is the product under warranty?
Lifetime! The product you purchase will have a lifetime warranty.
What does this warranty cover?
- Covers any defects in materials used to manufacture your product
- Covers any defects in workmanship under normal use
- Covers any broken components under normal use
How to get my product warrantied?
To begin the warranty process, please contact me at Erik@EpirumLeather.com with as much details as possible about your issue. Please include pictures.
If it is deemed covered under the warranty and repairable, we will arrange for the product to be shipped back me. You will be responsible for paying for all shipping costs, costs of having shipped to me and back to you. Shipping costs are non-refundable.
Note: You may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee any of the shipping times and delays.
Once fixed, it will be shipped back to you free of charge. If you would like to have tracking, it will be at your expense.
What does this warranty not cover?
- Damage of a product resulting from negligence
- Damage of a product due to improper care
- Damage of a product resulting from unauthorized modification of the product
- Theft or loss of the product (please contact me if ever this is the case)
Refund and Returns Policy
For Refund and Returns information. please refer to our Refund and Returns Policy
Need help?
Contact us at Erik@EpirumLeather.com for questions related to Warranties.